By placing an order with us you accept these Terms of Sale and Refund Policy. Our Terms of Service, our Shipping Policy and our Privacy Policy are incorporated into and form part of these Terms of Sale, and accepting these Terms of Sale means accepting those documents as well. Together they are the entire agreement between you and us for your order.

Please read the restocking, cancellation and final sale provisions below before you order.

We want you to be happy with your purchase, so if you are not, please request a return authorization (RMA) within 14 days of receiving the item.  We will then exchange, or refund at your request, subject to the following conditions:   

• You must take reasonable care of the goods while they are in your possession. 
• Customers will bear the direct cost of returning the goods. 
• A 15% restocking charge applies to returned product. See Restocking and cancellation charges below for how it is calculated and when it does not apply.
• We do not reimburse for labor cost, service charges, return shipping costs or any other expenses incurred to the consumer.
• Exchanges and refunds will take place after the original purchase is received and inspected. Refunds may take 7-10 business days to show on your account.
• Once an RMA is issued, the goods must be shipped back to us within 7 days of the date the RMA is issued. Returns shipped after that date will not be accepted. The two periods run separately: 14 days from delivery to request the RMA, then 7 days from RMA issuance to ship.
• Returned items remain the property of the purchaser until it is received on our dock.  We recommend utilizing a shipping service with tracking.  Customer is responsible for loss or damage to the goods while in transit. 
• Goods must be returned with original packaging, all accessories, instructions, etc. and must be suitably packed. Any damage or missing items will impact the value of the refund.
• CDs, DVDs or software will only be accepted if the seal or packaging is intact. 
• Proof of purchase must be supplied and must be the original purchaser.
• You must return free gifts supplied with the product. If not returned then the cost will be deducted from the return amount.
• We will not refund items that have been customized, personalized or specially made to your specification. 
• If an item is returned incomplete or not in good condition, we will decline to refund or reduce the amount refunded enough to reflect a lower resale value. This includes, but not limited to, marking, engravings, stickers, scratches, dents, damage caused by dropping or mis-use, etc…
• If you decline to accept delivery of an order dispatched to you, we will reduce the amount refunded enough to reflect the cost of recovering the package/s. 
• Items that are shipped for free will have the original shipping costs deducted from the refund.
  

Order Acceptance Policy

Thank you for choosing Ontario Telescope and Accessories Inc.. We value your business and strive to ensure the accuracy and reliability of all transactions. Please review the terms of our Order Acceptance Policy:

1. Order Confirmation

   • When you place an order with Ontario Telescope and Accessories Inc., you will receive an email or notification acknowledging receipt of your order. This does not constitute our acceptance of the order but serves as confirmation that we have received your request.

2. Order Acceptance

   • All orders are subject to review and acceptance by Ontario Telescope and Accessories Inc. We reserve the right to refuse or cancel any order at our discretion, for any reason, including but not limited to the following:
     • Pricing errors or discrepancies.
     • Incorrect product descriptions or availability status.
     • Technical or typographical errors beyond our control.
     • Fraudulent or suspicious transactions.
     • Situations where fulfillment is impossible due to factors outside our control (e.g., shipping restrictions or supplier issues).

3. Pricing and Availability

   • While we strive to ensure all information, including prices, is accurate, errors may occur. In the event of a pricing error or product availability issue:
     • We will contact you to inform you of the error or discrepancy.
     • You will have the option to proceed with the adjusted terms or cancel the order for a full refund.

4. Cancellations by Ontario Telescope and Accessories Inc.

   • If an order is canceled, we will notify you promptly and provide a full refund for any amounts paid.
   • Refunds will be issued to the original payment method within a reasonable timeframe.

5. Customer Responsibilities

   • By placing an order, you agree to provide accurate and complete information. Failure to do so may result in delays, cancellations, or additional charges.

6. Governing Law

   • These Terms of Sale, and any order placed with Ontario Telescope and Accessories Inc., is governed by and construed in accordance with the laws of the Province of Ontario and the laws of Canada applicable in that Province. You and Ontario Telescope and Accessories Inc. attorn to the jurisdiction of the courts of the Province of Ontario. 

Restocking and cancellation charges

Definitions. In this section:

• "Price Paid" means the amount you actually paid for the item after any discount or promotional code, before HST, GST or other taxes, and excluding shipping, handling, duties, brokerage and insurance. All percentage charges in this policy are calculated on the Price Paid.
• "Acceptance" means the point at which we confirm acceptance of your order and your payment has been processed. A contract of sale is formed on Acceptance.
• "Our Error" means we shipped an incorrect, incomplete or materially misdescribed item, or made an error in pricing or fulfilment.
• "Defective" means the item fails to function as intended on arrival, or within the manufacturer's warranty period, because of a manufacturing fault — and not because of misuse, modification, damage occurring after delivery, or normal wear.

Restocking charge — 15%. Where we authorize a return that is not the result of Our Error and the item is not Defective, a restocking charge of 15% of the Price Paid is deducted from your refund.

Cancellation charge — 5%. Once an order has reached Acceptance, a contract of sale exists. If you then cancel that order, a cancellation charge of 5% of the Price Paid MAY apply. This applies whether or not the item has shipped, and it includes items brought in specially to complete your order. If the item has already shipped, the order is treated as a return and the restocking charge applies instead of the cancellation charge, together with all freight costs incurred.

What these charges represent. The restocking and cancellation charges are a genuine pre-estimate of the costs we actually incur when an accepted order is returned or reversed. They are not a penalty and are not intended to deter cancellation. They cover, without limitation:

• payment processing fees retained by our payment processor when a transaction is refunded or reversed — these fees are charged to us on the original sale and are not returned to us when we issue a refund;
• payment gateway, dispute handling and currency conversion charges;
• order administration, picking, packing and handling labour already expended;
• inbound freight, brokerage and receiving costs already incurred on the item;
• restocking, cancellation or refusal charges imposed on us by the manufacturer or distributor and passed through to us;
• inspection, testing, cleaning, repackaging and re-listing of returned goods; and
• the reduction in value of goods that, once opened or returned, can no longer be sold as new.

When these charges do not apply. No restocking or cancellation charge is applied, and you receive a full refund, where:

• the item is Defective, was damaged in transit, or is materially different from its description;
• the return or cancellation results from Our Error;
• we cancel or decline your order — for example for a pricing error, unavailability or a fulfilment problem;
• we fail to deliver within a period that gives you a right of cancellation under applicable law; or
• consumer protection legislation in your province or territory of residence gives you a right to cancel and receive a full refund. Nothing in these Terms of Sale waives, limits or varies any such right.

How the charge is applied. The charge is deducted from the refund we issue to your original payment method. We do not bill it separately and we do not re-charge your card. Applicable taxes are refunded in proportion to the amount refunded. Original outbound shipping is not refunded, and return freight is at your cost, except where the return arises from Our Error or a Defective item.

Acknowledgement. You accept these charges when you place your order. The version of this policy in effect at the time of your order, together with your acceptance at checkout and your order confirmation, is retained by us as the record of the terms of sale for that order.

If a charge is found excessive. If a court or other decision-maker determines that a charge under this section is unenforceable in whole or in part, that charge is reduced to the greatest amount that is enforceable in the circumstances rather than being treated as void, and the remainder of these Terms of Sale continues in full force.

Returns from the United States / International locations

• All of the above applies
• Any duty and custom charges that have been paid to the shipping company delivering the package will not be refunded.  Please contact the shipping company for available options.  In some cases if you can show that a return has been shipped out of country you may qualify for a refund of the fee's you paid.  
• Please consider using USPS for your return.  Customs charges incurred in the return will be deducted from the refund amount

Return Policy for Used Equipment Sales

Thank you for shopping with us. Please take a moment to review our return policy for used equipment.

Used Equipment Sales - Final Sale

• All used equipment sales are final: We do not accept returns or exchanges for used equipment.
• No refunds: Due to the nature of used products, we are unable to offer refunds once a purchase is complete.
• Condition Disclosure: We strive to provide accurate descriptions and images of all used equipment. Please review all product information carefully before making a purchase.
• Inspection Before Purchase: We encourage customers to inspect the used equipment thoroughly before finalizing their purchase. If you have any questions or need additional information, please contact us prior to buying.

Exceptions

• Defective Items: If you receive a used item that is significantly different from the description provided or is defective, please contact our customer service within 7 days of receiving the item. We will review your case and determine the best course of action at that time.
• Shipping Damage: If the item is damaged during shipping, please contact us immediately. 

We appreciate your understanding and cooperation.

For any inquiries, please contact our customer service team at sales@ontariotelescope.com

 

Refunds

A return address will be provided at the time of an RMA being issued.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Please only return goods after first contacting us. We will respond to your individual circumstances wherever possible. If a fault occurs after our return policy  but within the manufacturer's warranty period, you must deal with the manufacturer directly. No return will be authorized more than 14 days after delivery. To arrange for the return of your goods, please contact Ontario Telescope and Accessories by email to sales@ontariotelescope.com

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

There is NO shipping on the weekends.  The shipping companies we use do not pick up on the weekends.  Some may delivery on the weekend to clear out backlog, but that is not within the control on Ontario Telescope and Accessories.  Shipping times are not guaranteed by Ontario Telescope and Accessories.  No refunds for shipped because of a late delivery will be processed.

Same day service is available during the weekdays.  Please call us for details.

 

Special Order Policy for Ontario Telescope and Accessories Inc.

At Ontario Telescope and Accessories Inc., we strive to meet the unique needs of our customers. Our Special Order Policy outlines the terms and conditions for products that are not part of our regular inventory and are specially ordered upon request.

1. Payment Terms

• A deposit of 50% may be required to initiate a special order.
• The remaining balance will be due prior to delivery or as per the agreed terms.

2. Cancellation Policy

• Once a special order is confirmed with the manufacturer, it cannot be cancelled. Please be certain of your decision before confirming a special order.
• Where we agree, at our discretion, to accept the cancellation of a confirmed special order, the 5% cancellation charge applies in addition to any restocking, cancellation or refusal charge the manufacturer or distributor imposes on us for that order. We will document any such manufacturer charge and provide it to you.

3. Lead Time

• The lead time for special orders will be quoted at the time of order confirmation. Please note that this is an estimate and may vary based on factors beyond our control.

4. Returns and Exchanges

• All special orders are considered final sales. They cannot be returned or exchanged unless the product is defective or there was an error on our part.

5. Shipping and Delivery

• Special orders will adhere to our standard shipping and delivery policy unless otherwise specified.

6. Pricing

• Pricing for special orders may differ from regular orders. Any price difference will be communicated to the customer before confirming the order.

7. Communication

• We will keep you informed about the status of your special order, including any updates or changes to the estimated delivery time.

8. Limitations

• Special orders are subject to availability from the manufacturer. In the rare event that a special order cannot be fulfilled, we will notify the customer promptly and process a full refund of any deposit made.

We appreciate your understanding and patience when placing a special order. Our team is dedicated to ensuring that your special order meets your expectations. If you have any questions or concerns about this policy or a specific order, please contact us at Sales@ontariotelescope.com