We want you to be happy with your purchase, so if you are not, please return it within 14 days of receiving the item. We will then exchange, or refund at your request, subject to the following conditions:
- You must take reasonable care of the goods while they are in your possession.
- All returns are subject to a 15% restocking charge.
- Exchanges and refunds will take place after the original purchase is received and inspected.
- Goods must be returned with original packaging, all accessories, instructions, etc. and must be suitably packed. Any damager or missing items will impact the value of the refund.
- CDs, DVDs or software will only be accepted if the seal or packaging is intact.
- Proof of purchase must be supplied and must be the original purchaser.
- You must return free gifts supplied with the product.
- We will not refund items that have been customized, personalized or specially made to your specification.
- If an item is returned incomplete or not in good condition, we will decline to refund or reduce the amount refunded enough to reflect a lower resale value. This includes, but not limited to, marking, engravings, stickers, scratches, dents, damage caused by dropping or mis-use, etc…
- If you decline to accept delivery of an order dispatched to you, we will reduce the amount refunded enough to reflect the cost of recovering the package/s.
- We will not refund postage for items delivered. Customers will bear the direct cost of returning the goods.
A return address will be provided at the time of an RMA being issued.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Please only return goods after first contacting us. We will respond to your individual circumstances wherever possible. If a fault occurs after our return policy but within the manufacturer's warranty period, you must deal with the manufacturer directly. No return will be accepted after 14 days. To arrange for the return of your goods, please contact Ontario Telescope and Accessories by email to sales@ontariotelescope.com
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Special Order Policy for Ontario Telescope and Accessories Inc.
At Ontario Telescope and Accessories Inc., we strive to meet the unique needs of our customers. Our Special Order Policy outlines the terms and conditions for products that are not part of our regular inventory and are specially ordered upon request.
1. Payment Terms
- A deposit of 50% may be required to initiate a special order.
- The remaining balance will be due upon delivery or as per the agreed terms.
2. Cancellation Policy
- Once a special order is confirmed with the manufacturer, it cannot be canceled. We urge customers to be certain of their purchase decision before confirming a special order.
3. Lead Time
- The lead time for special orders will be quoted at the time of order confirmation. Please note that this is an estimate and may vary based on factors beyond our control.
4. Returns and Exchanges
- All special orders are considered final sales. They cannot be returned or exchanged unless the product is defective or there was an error on our part.
5. Shipping and Delivery
- Special orders will adhere to our standard shipping and delivery policy unless otherwise specified.
6. Pricing
- Pricing for special orders may differ from regular orders. Any price difference will be communicated to the customer before confirming the order.
7. Communication
- We will keep you informed about the status of your special order, including any updates or changes to the estimated delivery time.
8. Limitations
- Special orders are subject to availability from the manufacturer. In the rare event that a special order cannot be fulfilled, we will notify the customer promptly and process a full refund of any deposit made.
We appreciate your understanding and patience when placing a special order. Our team is dedicated to ensuring that your special order meets your expectations. If you have any questions or concerns about this policy or a specific order, please contact us at Sales@ontariotelescope.com
